A study reveals that medical errors and poor decision-making can result when parents are rude. The findings emphasize the importance of treating medical staff with respect.
– In simulated emergency situations, medical professionals in neonatal intensive care unit made worse decisions if they were treated rudely by family members.
– Rudeness was found to affect decision-making — resulting in 40 percent drop in good treatment decisions.
– Training Medical teams may need training to raise their tolerance for negative emotions.
The reality is when we as humans are emotional; logical cognitive thought is a lot more difficult. When you’re being emotionally attacked, it’s harder to sit there and crunch the numbers quick.
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Mike Dilkes MS FRCS(ORL-HNS), FRCSEd, FRCS
Mike Dilkes ENT is based in Central, North, East and South London. Most of our consultations and treatments are carried out either at The Hospital of St John and St Elizabeth or The London Independent Hospital. The Hospital of St John and St Elizabeth is one of London's biggest and most prestigious private hospitals.
It is in St Johns's Wood, a leafy area of the west end, just north of Harley Street and Regent's Park. The London Independent Hospital is in Stepney Green, hidden away just behind Mile End Road, just to the East of the City of London. Formally The London Jewish Hospital, it is a purpose built modern building with full facilities, beautifully appointed rooms, state of the art laser systems and, in case anything goes wrong (it really shouldn't), a fully covered Consultant 24 hour ward and Intensive Care presence - the only private hospital in London to have this.